The family thought the scooters would be the perfect treat for good

The family thought the scooters would be the perfect treat for good

Rough Ride with New Scooters
By Diane Wilson(04/18/05 - FAYETTEVILLE) ¡ª Kids love them! Electronic scooters. They're a hot seller, but for one Fayetteville family, that purchase was anything but a fun ride. They called the Troubleshooter when not one, but two scooters they purchased broke.

The family thought the scooters would be the perfect treat for good grades, but instead, the kids were taken for a rough ride at $200 per scooter. "Well the first day my daughter's broke. In two or three days, the second bike broke."
The bikes had a 90 day warranty, so Shelia Burroughs first tried to take the scooters back to the Fayetteville Pep Boys shop she bought them from, but she says they told her the warranty was through the manufacture, Schwinn.
So she got a hold of Schwinn and they sent her the parts to fix the bikes. "Well I was on my knees fixing the bikes." But it wasn't a quick fix and despite the new parts, the scooters still didn't work. "Stuck with them, walking through the living room seeing those bikes sitting there. It's nice outside and the kids can't ride their bikes."
Burroughs called the Troubleshooter Hotline. I got a hold of a Schwinn representative and he said, Burroughs should not have had to go through that many bumps in the road. He said the company will either fix the scooters for her, or she can return the scooters for a full refund of $400.
Burroughs opted to get her money back. It's a resolution she says she got thanks to making that one call to the Troubleshooter Hotline. "Yeah, that was a lot of help. I appreciate your help, I do."
This case had a good resolution, but I've looked into several scooter complaints, many that dealt with scooters bought over the Internet, that arrived broken. In those cases, the buyers couldn't get the sellers to honor the warranty and also had to pay some pretty steep shipping charges to send to scooter back to get fixed. You really want to do your research before you buy, so you don't get "taken for a ride"