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Customer Reviews:- great quality, easy to program
I bought this as a gift. I transferred a friend's lifetime of photos onto an SD card on my PC along with a couple classical tunes from a CD. It was so easy and then all you do is plug in the card, turn on the power, and the photos are displayed in screenshow format with the music in the background. My friend was thrilled that his life in photos (73 years) had been digitized so he could enjoy it with his family. The quality of the frame is excellent and the screen is large enough for everyone in the room to see it. I'm no computer whiz and this was EASY!
I will purchase this product again....more info - Bad production qualtiy, non-existent replacement service
This Wifi picture frame was reasonably easy to set up, the only difficulty being setting up RSS.
The frame started locking up at random times. Sometimes it would just display the same picture forever and sometimes it would jump into the menu system and then lock up. The only way to regain control was to remove the power and re-start the frame.
I called customer service and they provided me with the delightful insight, "Well, it's not supposed to do that!" They arranged for an RMA and it only took them one week after my call for them to send me the email with the link to the UPS shipping information.
Two weeks after they received it, I called them (waited 50 mins on the phone) to see what was going on. They said, "We're backed up from Christmas and there are some delays in sending out the replacements. I checked and your RMA number and it is going to be sent out in the next 2 days."
Two weeks later and the frame has not yet arrived. Furthermore, now, when you call customer service, all you get is a recording prompting you to leave a message! They're not even answering the CS lines any more! It has now been more than two full months since Christmas.
Stay away from Smartparts!!!
...more info - SmartParts Company Out of Business-Don't Buy It
I purchased the SmartParts SP8EM and it quit working after about six weeks. I contacted Amazon who would not do anything because it was sold through Capital Electorics on Amazon.com. I contacted Capital Electronics who would not do anything because their return policy is 15 days. I contacted SmartParts several times by email wiht no response and then I called their Tech Support and the number had been disconnected. I then call their Headquarters and spoke with a lady who promised to send me a replacement which never came. I called headquarters again and the phone number is not in service. The sad thing is Amazon and Capital Electronics are still selling this product with a worthless warranty and making money with no thought to their customers....more info - nice product
Great product for the money and easy to use. Gave 2 as gifts and both recipients love them....more info - Love it!
This frame is perfect. I bought 3, one for myself and two others as Christmas gifts. I had no trouble uploading the frames from my computer....more info - Smartparts out of business?!
Product is dead after one month.
None of their contact options on the webpage or manuals work (phone, emails, webform), tried for one month now.
I am assuming they have gone under.
STAY AWAY!...more info - Corrupt internal memory, now won't turn on
As the reviewer from 4/8/09 stated, my frame refuses to turn on too, and when it did turn on, I was having corruption in the internal memory storage. Now the company appears to be out of business, since I have emailed twice with no response whatsoever. Since the other reviewer has tried to call with no response there either, I probably won't be able to get much further calling myself. I would avoid anything from this company, as I'm probably out $100 or so dollars. ...more info - Don't waste your money!!
I bought this picture frame in December--after buying a different frame for my parents, I really liked the idea so I wanted one for myself. When I got the frame initially, it worked great. It was attractive, easy to load, easy to operate, and I especially liked the timer setting. Less than 2 months later, I was vacuuming and accidentally unplugged the frame. When I plugged it back in, it wouldn't turn on. I tried connecting it to my PC and nothing changed. When I held the "on" button down, it would flash the "loading" screen and then shut down again.
Incredibly frustrated (and remembering I had read about that happening to other people in reviews I had read), I contacted SmartParts at the e-mail address they provided on their website. A week later I hadn't gotten a response, so I e-mailed them again. Another week later (this was my third attempt), I resent the e-mail to every e-mail address on the website: tech support, sales, returns--and STILL didn't get a response. Not knowing what else to do, I contacted Amazon's customer support. I received an e-mail less than 12 hours later advising me that, although the return window is 30 days, they would make an exception for me and mail me a new frame free of charge AND provide me with a paid label to return the defective item.
Although I don't even want the new frame, I'm extremely grateful for the customer service provided by Amazon. I can't believe that SmartParts was so absolutely disappointing in their customer service and I'm EXTREMELY disappointed in the performance of the frame. I will NEVER, EVER buy anything from that manufacturer again.
I should have listened to the reviews, but I wanted a nice-looking frame for a reasonable price...unfortunately that's not what I got. I would advise anyone reading this to buy a comprable Panasonic instead....more info - Ruins memory cards
I received this frame as a gift. It was very easy to set up. Initially I loved it. I called the person who gave it to me with sincere thanks. The picture quality was great, my pictures looked better than when they were actually printed. After one week the frame went blank. I thought it was unplugged but not so. The message on the screen read card error. I tried a number of troubleshooting options to no avail. I removed my memory card from the frame and put it back in my camera and received an error message through my camera. I then purchased a new memory card and took pictures with it in my camera. I put the new memory card in the frame and again received an error message. I put the same new card back into my camera and it read an error message. The card was fine before I put it in this frame. This frame is not a quality product. It looks nice and would be great if it didn't remove photos and ruin memory cards....more info - Great if you need a doorstop
I too thought this would be great.....wrong, again.
It worked til just after the warranty period.....tech support was useless.
Don't waste your money.
...more info - Very disappointed
I bought this frame as a Father's Day gift for my husband in June 2008. In March 2009, the frame stopped working. The display was grainy, and the frame wouldn't load photos. We plugged the frame into an AC adapter from another of our digital frames and realized the adapter was the problem. Unable to locate a 5V adapter in any of our local stores, we ordered an adapter from Smartparts. We received an email confirmation of our order, but we have yet to receive the adapter. I've tried to contact the technical support/only contact number listed on the company's website. Each time I've called, I've gotten a recording saying all technicians are busy and to leave a message. Apparently, the company never checks its voice mail, since I've yet to receive a return call. My husband loved this frame for the few months it worked, but I would not recommend this product to anyone. The quality is questionable, and the manufacturer's customer service is seriously lacking. ...more info - Don't buy the Smartparts SyncPix!
We received the SyncPix SPX7E for Christmas 2008. We spent a lot of time troubleshooting the frame with no success in getting it to show any pictures. It turned on just fine but never did automatically begin showing pictures as the manual said it would. In Jan, '09 we contacted SmartParts and we were told to return the frame as it was defective. The representative told us that upon their receipt of the frame they would ship out a brand new one to us. It's now mid-April. We have never received our new frame. Furthermore, the telephone #'s for Smartparts have been disconnected and there has been no response to my numerous emails to them. If anyone has any suggestion on what to do next, I'd love to hear them. In the meantime, we are out our frame and seemingly have no way of replacing it! I'm amazed that this brand of frame is still being sold as the company seems to be out of business!...more info - WARNING - COMPANY MAY NOT EXIST
I bought the Smart Parts 15 inch frame last year. Suddenly it went totally dead. Customer Service does not return phone calls. Tech Support does not return e-mails. I started calling their US Office and extensions at random and no one ever picks up. Most voice mail boxes are full. I've left messages asking for calls and no one there calls back either. I now have a question as to whether or not the company even exists. CAREFUL !!!!!!!!!
UPDATE. After leaving messages at random on every extension I could locate at the company (I just guessed at numbers) and after e-mailing to every address linked at the website and after writing directly to the company at their headquarters in Totowa New Jersey and after filing a complaint with the Better Business Bureau, I finally heard back from them. Some one in sales. They insist that the company is fine and was just having some technical problems. (Their receptionist did not answer the phone and had a full voice mail box. Some technical problem.) They put me in touch with a tech rep who immediately told me to take my power converter to a Radio Shack and have its output tested. That was it. Output was erratic. Ordered a new one and the frame works fine again.
Eventually I did hear back from three separate people at the company but take it from me, unless you really know how to be a SQUEAKY wheel, you are going to get nowhere with this company.
Critical information that they don't put in their manual or on their website --- Do not let frame run 24-7. It seemed like it should be okay (despite wasting some energy) and was the most commonsense thing to do with a 15 inch wooden frame with a video display BUT don't do it. It will burn out the converter. It is obviously a bad design on the converter or bad converters. I think the tech supports entire job is just to say get a new power converter.
By the way. I was told that if it was not the power converter they had NO repair capability at all. None. They did, however, offer to replace a defective frame at 1/2 price. Not a bad deal for an out of warranty product but still, no repair capability at all? For a cheap item, sure, but when you spend a couple of hundred dollars you expect more.
This company does give new meaning to poor customer service....more info - Never again
Was happy with the frame for about a year, then it died for no apparent reason. Contacted their customer service department who was completely useless and said that all they could do was offer to sell me another at 1/2 price.
I don't know about the rest of you, but when I pay good money for a product of this nature, I expect to get more than a year out of it and if I don't expect the company to be concerned enough about their reputation to make good.
I'll go with someone who stands behind their product next time....more info - Quit working after 80 days
Was easy to set up, looked good initially. However, it completely died after about 80 days. Can't even power it up, black screen. Dead as a doornail. I'd give it zero stars if I could. Oh, and don't bother calling the SmartPart technical support line, no response....more info - Smartparts 8inch DP Frames
Great gift, girlfriend loved it. Although it is slow when navigating through the menu items. Other than that, its a charm!...more info - Awesome Photo Frame !!
This digital photo frame is perfect for my father-in-law's 70th Birthday. I've put tons of memories and music on it. I'm still adding more and can't wait to give it to him next month. I know he will LOVE it! It is so easy to use. My 11 year old daughter is the one that put most of the pictures on it. The picture quality and sound is perfect! I would highly recommend this digital picture frame!...more info - Never again
Was happy with the frame for about a year, then it died for no apparent reason. Contacted their customer service department who was completely useless and said that all they could do was offer to sell me another at 1/2 price.
I don't know about the rest of you, but when I pay good money for a product of this nature, I expect to get more than a year out of it and if I don't expect the company to be concerned enough about their reputation to make good.
I'll go with someone who stands behind their product next time....more info - Stands out in its category
I bought it as gift and i`m pleased it was good pick as i just trusted consumer report rating.it was best in its price line only sec to best that was around $300.just copy images into card ( supports all kinda cards ) and it does all the rest - good screen resolution and pic quality ...more info - Different
I purchased this item from Crutchfield and it turns out you don't get the item descripted on Amazon. You actually get SPX12L which doesn't have the Album feature or the ability to view slides from 1sec to 1 hr or to view slides randonly. It only provides fast,normal,slow. Too bad because the frame worked well but could only play slideshow from beginning each time it was turned on....more info - Company is horrible to deal with, product dead out of the box, no replacement
Buyer Beware! My Smartparts display didn't work out of the box. I called their tech support and they were very rude. They had me ship it back for replacement. But I never received a replacement! Now they wont reply to emails or voicemail. They must be out of business or at least not interested in helping customers. It was a total rip-off. If yours works when you get it, good for you. If not, you will lose your money like I did....more info - Great frame for a great price!
I bought this frame for my parents so they could have pictures of their first grandson. My parents do not use computers so I need to load the pictures when I visit. The frame is easy to use and the pictures are crisp. No complaints. I would recommend this to anyone. The frame has a nice motion detection feature so the frame shuts off when no one is near it....more info
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